1.1 TVs ≤ 65 inches

• Maximum standard mounting height: 180cm from bottom of TV.

Excess Height Surcharges:

• 181cm–220cm: +RM66
• 221cm–260cm: +RM132
• 261cm–300cm: +RM198

1.2 TVs > 65 inches (elevated mounting)

• Mandatory site survey within 48 business hours.
• Minimum surcharge of RM660 covering:
  • Specialized lifting equipment
  • Enhanced technician labor
  • Elevated work insurance
  • Structural assessment

Note: Fees may vary by state or contractor. Final charges will be confirmed by Airbot’s local installation partner before scheduling.

Applied during technician’s onsite visit:

• Initial installation – Complimentary
• First readjustment – Complimentary
• Second readjustment – RM99

Note: Readjustments apply only to minor positioning changes on existing Airbot mounts. Major repositioning requires a new service order.

Includes:

• 1-Year Installation Warranty – covering bracket stability (excluding wall or customer modifications)
• Damage Insurance – full product replacement for damage during repositioning (excluding pre-existing defects or weak wall structures)

Note: Final pricing may vary slightly by region depending on contractor and site conditions.

Beyond standard onsite warranty, Airbot offers extended onsite support starting from RM66 per item for after-sales services such as:

• System upgrades
• Configuration changes
• Additional consultation
• Requests outside standard installation scope

Fee includes: Technician labor, administration, express service premium, workmanship guarantee, and coordination with third-party installers.

Note: Service rates may vary by location and service provider.

• 3-year onsite warranty for Airbot Google TV products.
• 1-year installation warranty for Airbot wall mount brackets.
• Third-party brackets are excluded from Airbot installation warranty.
• Customer is responsible for wall, surface, or product damage caused by bracket failure.

Airbot’s installation team assists with basic TV setup. For app-related issues (e.g., Netflix, Disney+, Prime Video), please contact the respective app provider due to personal data protection regulations.

Conditions:

• Payable to delivery team before service begins.
• Applies where elevator access is unavailable or restricted.
• Includes insurance, specialized labor, and safety compliance.

Oversized Package Surcharge: Minimum RM660 when elevator access is not possible — covers equipment rental, labor crew, insurance, and crane coordination (if needed).

A minimum RM99 fee applies for:

• Delivery rescheduling within 48 hours of appointment.
• Failed delivery attempts (customer unavailable or premises inaccessible).

Contact: support@airbot.com.my or WhatsApp +011 5758 8055.

Same-day cancellations will incur the full delivery fee plus RM99 surcharge.

A RM99 per item refund processing fee applies to approved refund requests, deducted from the final refund amount.

• Covers logistics, admin processing, and payment reversal charges.
• Non-refundable: Delivery fees, vouchers, or promotional credits.

Address:
47, Jalan Perindustrian 4/KU8, Kawasan Perindustrian Meru Selatan,
41050 Klang, Selangor, Malaysia

WhatsApp: +011 5758 8055 (Message Only)

Operating Hours:
Mon – Sun: 9.00am – 8.00pm
Public Holidays: 10.00am – 6.00pm

Note: Installation and delivery services are available across Peninsular Malaysia. Additional surcharges may apply for remote or East Malaysia regions.